Frequently Asked Questions

How do I sign up?

You may sign up through this website or via our app. All you need is a working email to verify you’re you.

How do I sign in?

You may sign in using email, followed by your password.

Why do I need to verify my email?

Your account is linked to your email and we want to make sure that the content you see on one device is linked to another, whether you’re looking at the app or website. We’ll also be keeping you updated on any events and promotions we have via email.

Help! I forgot my password.

Don't worry. On our sign-in page, there will be a link you can click if you've forgotten your password. Just fill in your email and follow the on screen instructions. If you've got any questions, our Customer Service is always ready to assist.

How are the session dates fixed?

You may select the available date/s and time of the preferred practitioner and payment needs to be paid in advance before the session.

How do I know if the practitioner is qualified?

All our practitioner who come on board our platform are qualified in accordance to their respective area of practice or expertise as they will go through a stringent verification process where their qualification or memberships details will be provided to us.

How do I know if my sessions have been utilized?

The moment you are in session with your practitioner, your sessions are utilized.

Can I get a refund in the event if I cannot make it for the session booked?

Kindly refer to our Refund Policy. We are unable to entertain any form of return / refund for sessions booked. As such kindly ensure that you will be able to attend all the session before placing the booking.

How do I find a practitioner?

You need to access Booking page to view the full listing of practitioner that offer their services. All our practitioners are screened carefully, thus rest assured that you’re getting the best service.

What can I do if I am not satisfied with the services?

As part of service to all our clientele/ user, we have strict policies for our practitioner to follow. As such, all services offered through our platform are assured of highest and the best industry service by the practitioner. However, you may still write to us at [email protected]

Rescheduling

If you need to reschedule your session once it has been confirmed, please let us know by emailing [email protected] with at least 72 hours’ notice.

Late cancellation

Late cancellation less than 48 hours of the confirmed session will result in a forfeiture of 50% of the session fee.

No-Show

No-shows or cancellation of the confirmed sessions, 100% of the session fee will be deducted.

How do I become a practitioner?

You may register to be practitioner by going to our Join us page. You will be required to fill the relevant details and upload your credentials for us to verify. Our admins will process your documents within a maximum of 48 hours. You will then appear in our practitioner listings.

What do I need to submit to apply to be a practitioner?

We'll need you to submit your professional profile picture, credentials and agreement to the terms and conditions.

What forms of payment do you accept?

We only accept online payment in the forms of credit/debit card, FPX (online banking), eWallet and PayPal.

Will my payment details be saved into the system?

If you are using a Credit/Debit card or FPX, your bank will require that you key in a One Time Password (OTP) sent via SMS to verify you’re you before any payment goes through. We will only keep your payment info if you choose to subscribe to our packages to auto-debit the monthly/yearly fee after the end date.

What kind of subscriptions are available?

We offer three (3) subscriptions packages, iM@Care, iM@Trust, iM@Power. The content you can access depends on the package you choose. You may refer to our Subscriptions page to learn more.